Privacy Policy

1. Information We Collect

We only collect the minimal information necessary to deliver anonymous audio consultation services and process payments securely:

• Account Information: Name/Nickname, Email address, and Google OAuth identifier.
• Phone Number (Optional): Provided only during OTP authentication. Your real phone number is NEVER visible or shared with any listener.
• Wallet & Transaction History: Order IDs, transaction amount, timestamp, and recharge status. We do NOT store card numbers or UPI PINs. All payments are processed by RBI-licensed payment aggregators (e.g. Razorpay).
• Device & Technical Telemetry: App version, device model, operating system, and FCM push tokens for incoming call alerts.

2. Absolute Zero Audio Call Recording Policy

3. How We Use Collected Information

The information we collect is utilized strictly for:

• Facilitating instant 1-on-1 audio connections between users and chosen listeners.
• Accurately tracking per-second consultation duration and deducting wallet balance.
• Disbursing verified weekly earnings to listeners via UPI.
• Sending transaction receipts, call status notifications, and security alerts.
• Preventing abuse, harassment, fraudulent transactions, or terms violations.

4. Payment Gateway & Financial Security

All financial transactions on Mitra Call are encrypted with 256-bit SSL encryption. We partner with PCI-DSS Level 1 certified payment gateway aggregators. When you recharge your wallet, your sensitive financial credentials (card details, netbanking passwords, UPI PINs) are processed directly on the payment gateway's secure servers and are never accessible to Mitra Call employees.

5. Cookies & Tracking Technologies

Our website uses essential session cookies to remember your preferences and ensure website stability. We do not use intrusive cross-site tracking cookies or sell your browsing data to advertisers.

6. Data Retention & User Rights (Account Deletion)

In compliance with the Digital Personal Data Protection (DPDP) Act and international privacy frameworks, you have the right to access, rectify, or permanently delete your account data. You can initiate instant account deletion directly from the Profile → Delete Account section in the Mitra User App or by emailing our support team at support@mitracall.com. Upon deletion, all your wallet history and identifiers are permanently purged from our servers within 48 hours.

7. Grievance Officer & Contact Information

In accordance with Information Technology Act 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below: