Cancellation & Refund Policy

1. Nature of Services

Mitra Call provides real-time digital telephonic consultation and peer-listening services on a per-minute basis. Users purchase digital prepaid wallet credits to initiate audio calls with approved independent listeners.

2. Automatic Instant Wallet Refund for Disconnected Calls

3. Wallet Recharge Refund Policy

We understand that accidental or unauthorized recharges can happen. Here is our wallet refund framework:

• Unused Balance Refund: If you have recharged your wallet and have not consumed the credits in calls, you may request a 100% refund of your actual paid amount within 7 days of the transaction date.
• Promotional / Bonus Cash: Bonus wallet credits (e.g. ₹10 extra bonus on ₹100 recharge) are promotional credits and are non-refundable and non-transferable for cash.
• Partially Consumed Wallet: In cases of account closure, you may request a pro-rata refund of the remaining unconsumed paid balance.

4. Failed & Pending Bank Transactions

If your bank account or UPI was debited but the wallet balance was not credited to your Mitra Call account due to a banking network timeout:

• In most cases, the payment gateway automatically reconciles the transaction within 15 minutes and credits your wallet.
• If the transaction is marked as failed by the payment gateway, your bank will automatically reverse the debited funds to your original payment method within 3 to 5 business days under standard RBI banking protocols.

5. Refund Processing Timelines & Methods

6. How to Raise a Refund Request

To request a refund or report a call quality dispute, please provide your transaction details to our support team:

1. Send an email to support@mitracall.com with the subject line "Refund Request - [Your Registered Email/Phone]".
2. Include your Payment Order ID / Transaction Reference and the reason for your refund request.
3. Our support team will review your request and process your resolution within 24 hours.

7. Support & Grievance Contact