Terms and Conditions

1. Eligibility

By accessing or using Mitra Call, you affirm that you are at least 18 years of age and possess the legal capacity to enter into binding contracts under applicable Indian laws. If you are under 18, you are strictly prohibited from using our audio consultation services.

2. Scope of Services & Medical Disclaimer

3. User Wallet, Pricing & Billing Mechanism

• Prepaid Recharge: Audio consultations are billed on a per-minute basis from your prepaid Mitra Call wallet balance.
• Per-Second Deduction: Talktime is accurately tracked per second. When a call ends, only the exact consumed time is deducted based on the listener's advertised calling rate (e.g. ₹1/min to ₹20/min).
• Minimum Wallet Balance: A minimum wallet balance of ₹10 is required to initiate a call. If balance depletes during a call, the system will automatically terminate the call safely.
• Wallet Validity: Recharged wallet balance carries lifetime validity and does not expire.

4. User Code of Conduct & Prohibited Activities

You agree to maintain mutual respect, courtesy, and civil conduct during all audio consultations. The following activities are strictly prohibited:

• Sexual harassment, explicit vulgar language, obscenity, or requesting adult services.
• Verbal abuse, hate speech, threats of violence, extortion, or blackmail.
• Asking for or sharing personal contact details (phone number, WhatsApp, Instagram, physical address) with listeners.
• Using automated dialers, call spoofing, or attempting to reverse-engineer our WebRTC signaling.

Violation of these conduct rules results in immediate permanent termination of your account, forfeiture of balance, and potential reporting to law enforcement authorities under the IT Act.

5. Independent Contractor Status of Listeners

Listeners are independent third-party consultants and are not employees or legal agents of Mitra Call. While Mitra Call screens listeners for empathetic communication and KYC, we do not dictate the specific personal opinions expressed by individual listeners during conversations.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Mitra Consultation Services and its directors, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of, or inability to use, the platform.

7. Governing Law & Dispute Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Gurugram / New Delhi, India.

8. Contact Us

For any queries regarding these Terms and Conditions, please contact us at: